Some users have seen their PC running Windows 7 not wanting to shut down or restart. A bug in the OS is the cause without for the moment of official correction.
After the stretched wallpaper bug corrected by Microsoft, another syndrome affects some Windows 7 users. On Reddit, Twitter and even on the publisher’s forum, people have seen an alert appear on their PC when they wanted shut down their computer: “You do not have permission to shut down this computer.” Ditto for the restart function.
The Redmond firm has not officially taken a position on this problem, stressing to our colleagues from Bleepingcomputer to be aware of the concern. On social networks, several theories are circulating to know the origin: altered policy of control of user groups accounts, the last update of Windows 7 or an update of telemetry. One thing is certain, the bug occurs less than a month after the end of support for Windows 7.
While the best option may be a migration to Windows 10, an unofficial method has been shared by users to resolve this bug. In summary, you need to:
– Create an administrator account;
– Connect to this account;
– Connect to the first administrator account;
– Switch off or restart the PC.
In detail and to know the operations, the Quick Heal editor has created a help page (in English). The exercise may put off some people and is intended for certain editions of Windows 7. Others may then try a faster method that works in some cases: the key combination CTRL + Alt + Del, which opens a page with the possibility of clicking the shutdown button or restarting the PC.