For French companies, the priority in terms of testing is to guarantee quality in a context where software deliveries are becoming more accessible, according to the World Quality Report 2021-22 published by Capgemini, Sogeti and Micro Focus.
After a year 2020 when the concerns of organizations in terms of quality assurance (QA) were marked by the health crisis, the year 2021 marks the return to a more realistic perception of the issues. At the global level, the 1,750 IT decision-makers of the thirteenth edition of the World Quality Report, published in October 2021 by Capgemini, Sogeti and Micro Focus thus grant an almost equivalent place to the various key areas of IT strategy, whether they are improving the customer experience (63%), strengthening security (62%), responsiveness to business requests (61%) and the high quality of software solutions (61%). In France, however, more respondents (70%) cite improving the customer experience in their priorities, as well as responsiveness to business requests (66%).
This focus on meeting business needs and reactivity is reflected in the QA objectives. While at the global level, the first objective is to detect faults before going into production, the French respondents place first the fact of reconciling the quality and speed of software deliveries, a vital issue for 66% of them (in second place in the global ranking). Automation, which ranked fourth in 2020, also gained a spot, becoming No. 3 among French respondents.
AI and ML skills vital for testing
Asked about their level of progress on their different test objectives, French decision-makers are more cautious than average. Only 59% believe that their tests are complete and cover all needs (compared to 61% overall). These respondents are also more realistic: while in 2020 80% of them indicated always or almost always reaching their quality objectives, this year they are only 53%. However, the definition of needs seems to have progressed, going from 45% in 2020 to 57% in 2021 (against 53% at the global level). More than half of French decision-makers (51%) also point to the lack of alignment within cross-functional teams as a major challenge.
The report also details four general trends in the testing market. The first concerns the progress of agile and DevOps approaches, quite clear in France, where around a third of respondents associate them with gains in productivity and the cost of tests. Another trend noted by the study is the better understanding of the benefits associated with automation. More than half (58%) of French respondents believe that it reduces code-related security problems, 57% that it contributes to the earlier detection of faults and 55% that it improves test coverage. Cost reduction is only cited by 41% of them. The third observation that emerges from this 13th edition is the increased confidence of respondents in artificial intelligence and machine learning for testing. For 59% of French decision-makers, IA and ML skills are therefore considered to be vital. Three-quarters of them also plan to use AI to generate data and test environments, and 78% believe these technologies will be a game-changer when it comes to testing strategy. Finally, the study highlights the growing role of quality assurance to support the implementation of smart industry – a term designating the digital transformation based on data, and which brings together initiatives around embedded software, data , 5G, edge computing, artificial intelligence (AI), automation and the Internet of Things (IoT). To address these issues, more than half (53%) of French respondents plan to update their existing test infrastructures.