Box is making changes it hopes will help workers better find, share and use the data and information they need to stay productive. the firm has just unveiled various developments and improvements to its solutions.
Content management company Box this week unveiled a series of features and integrations that make employee collaboration more secure. According to Diego Dugatkin, Box’s recently appointed chief product officer, the move comes as companies are moving away from paper-based processes and embracing digital assets. As a result, Box seeks to protect digital content, strengthen collaboration and improve workflows in integrated applications, he said. “Everything we offer is centered around maintaining security compliance and governance, while expanding with this feature set. As we begin to see some offices reopen, we see the need to maintain this level of collaboration [vu au cours des 18 derniers mois] ».
Announcements at Boxworks 2021 fall into three main areas: security, collaboration, and workflow and application integration. Raul Castanon, principal analyst for employee productivity and collaboration at 451 Research S&P Global Market intelligence, said Box’s actions are in line with recent trends in productivity and the transition to a hybrid workplace. According to research firm 451 Research, the top drivers for improving employee productivity include: finding ways to better organize, plan, and prioritize work; seek to reduce the types of routine and repetitive tasks; and being able to store, find and share information more easily. “These factors underscore the need for communication-centric workflows and integrations between collaboration and content management applications; Box’s recent announcements show that’s the direction it’s headed,” said Raul Castanon.
In terms of security, Box said customers using Box Shield should see higher malware detection rates and fewer false positives. According to Diego Dugatkin, this security solution already scans more than 48 billion files a year, but with reported cases of ransomware up 300% in the first half of 2021, Box decided to better protect its customers’ content. “The latest in-depth malware scanning capabilities in Box Shield combat these ransomware attacks,” he said. “What makes Box’s approach different is that it adds deep learning technology into the traditional hash-based approach to malware detection.”
Box Shield should be able to recognize malicious characteristics inside content in near real time. It will also extend malware detection to active content in Box and scan external content accessed by managed users. Admins will also be allowed to occasionally override threat verdicts for low-risk content to avoid disrupting business workflows.
Collaboration and Workflow
With collaboration and workflow in mind, Box has unveiled an ultimate version of Box Notes to improve internal and external collaboration. It simplifies the organization of content and navigation within a note, thanks to features such as reminder boxes to highlight content, the possibility of including tables of contents, links to anchor and inline sliders to track changes in real time. Code Blocks are designed to simplify the technical collaboration process, with security and control features such as granular permissions and access statistics built into Box Content Cloud.
According to Mr Dugatkin, all these features can be used by all teams. Marketing teams can create project plans to track progress, or create launch announcements by collaborating in real time with internal teams and external partner agencies; sales teams can use the platform to develop scripts and email templates; and hiring teams can collect feedback on interviews. “Each department can take advantage of [Box Notes] to collaborate,” he said.
An app suitable for e-signature
Box also plans to launch a revamped mobile app, with an updated capture mode for iOS and Android devices and optical character recognition (OCR) technology that turns scanned documents into searchable PDFs with multilingual support. These features integrate with Box’s electronic signature feature, Box Sign, announced last July. The company said it was already used to support digital transactions such as employee onboarding, vendor contracts and purchase orders. This feature allows users to send documents for e-signature directly from Box to anyone, including people without a Box account, and supports over 15 languages.
The latest security features include SMS signer authentication, password protection of documents sent for signature, and compliance with HIPAA, SOC, ISO, and FedRAMP requirements. Sign features in the Box for Salesforce integration also allow customers to generate and send NDAs, contracts, and other documents directly from Salesforce. The solution is expected to be available this month for all customers in the US and Canada on Business and Enterprise plans at no additional cost. Its deployment will continue on a global scale in the months to come.
Box currently offers integrations with over 1,400 apps, including Salesforce, Okta, and Webex. With remote work leading to an increased need for collaboration, the publisher is rolling out improved integrations with three big names in collaboration: Microsoft Teams, Slack and Zoom. Integrations with Office and Teams include the ability to co-author in real time across Office desktop and mobile apps – including Microsoft Word, Excel and PowerPoint – with all edits automatically saved to Box, allowing users collaborate on documents on desktop, web, and mobile devices simultaneously. Customers will also be able to use Box as the default storage option in Teams, with IT admins having more granular options at individual, group, and organizational levels. For Slack, the editor offers deeper integration that allows users to upload files directly to Box through the Slack interface. Customers continue to benefit from Box’s content security and compliance, even when files are uploaded through Slack. The Box app for Zoom allows customers to access their content without having to leave Zoom. They can also browse, preview and share Box files directly from Zoom, whether the meeting is active or not.
According to Raul Castanon, integrations with Teams, Slack and Zoom highlight the evolution of communications and collaboration in a post-pandemic work environment, where workflows based on asynchronous and real-time communications are gaining relevance . “More than a threat to communication and collaboration service providers, these integrations represent an opportunity for them to gain relevance by providing enterprises with the means to deploy communication-based workflows,” said he adds. “Together with improvements to Sign and Relay, these added features further position Box as a smart content hub for the workspace.”