With the inauguration of the Sakura building and the deployment of the Nova substation, Société Générale is continuing its movement towards the digital workplace. Christophe Leblanc, director of resources and digital transformation at Société Générale, talks about these developments.
The health crisis has profoundly transformed work. Even if it is not quite finished, you questioned 6000 of your collaborators on the future of work a few months ago. What do you remember?
We retain two essential things. The first is that with the generalization of flex office and the development of telecommuting, we have been reinforced in our strategy both from a real estate point of view and in the transformation of the digital work environment. As a reminder, our teleworking agreement was signed in January 2021. The second is the importance of collaborative spaces. Indeed, with the development of telework, when teams return to the premises, it is above all to work together. We have therefore increased the number of spaces dedicated to discussions and meetings, including those devoted to agile IT/business meetings.
As much as possible, we wanted to anticipate the future and make the employee experience as satisfying as possible. Whether at home or in the office, when the employee switches on his workstation, it must be as fast and as simple as possible.
At the same time, we have developed a service platform to offer a unique and fluid digital journey. This allows employees to access information from the Group, their entity and their country, and to manage procedures related to their professional life.
You are currently deploying the workstation that you call “Nova”. What is it about ?
Access via laptops is done after double authentication and simply: biometric recognition (face or fingerprint) coupled with the presence of the smartphone. Immediately, the VPN is launched as well as some basic applications like Microsoft Teams. Internet access necessarily goes through the VPN and the Societe Generale network. We use Microsoft 365 collaborative office automation in web mode. Most of the other applications are then virtualized via Citrix technologies or in full web access.
For Nova, improving the user experience was key and we guarantee a start-up in fifteen seconds. In fact, we have already seen a very strong increase in the Net Promoter Score of our workstations and a symmetrical drop in the use of support.
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